Tackling Misconduct and Abuse
Jubilee Debt Campaign is committed to the upholding the highest standards of conduct, ethics and integrity in our operations, as well as ensuring compliance with relevant laws.
We have a zero-tolerance approach to serious misconduct by our staff, Trustees and contractors, and are keen to hear from anyone who has concerns that our high standards are not being upheld.
Information on how to report concerns and complaints in relation to our work is included below.
Please be advised that if insufficient information is provided this may affect our capacity to investigate the matter.
Please see the data protection notice for information on how your information will be processed.
Safeguarding
We are committed to providing a safe and trusted environment for everyone who comes into direct contact with our work. If you would like to report a concern about safeguarding please email safeguarding@jubileedebt.org.uk.
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. We will aim to provide you with a full response within 6 weeks, but if a more in-depth investigation is required it may take longer.
Fundraising
We are committed to high standards of fundraising, and are keen to hear from anyone who feels we have fallen short of these standards. If you would like to lodge a complaint in relation to fundraising, please email fundraising@jubileedebt.org.uk.
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. We expect to be able to resolve most complaints within that timeframe, but if we need to conduct a more in-depth investigation, we aim to provide you with a full response within 6 weeks.
If the issue is not resolved to your satisfaction, you can ask the Fundraising Regulator to consider it by:
- submitting your complaint through the Fundraising Regulator website
https://www.fundraisingregulator.org.uk/make-a-complaint/complain-about-a-fundraising-approach - Contacting the Fundraising Regulator on 0300 999 3407
Further details about the Fundraising Regulator and their Complaints Procedure may be found at https://www.fundraisingregulator.org.uk
Fraud, Corruption & Other Serious Misconduct
Any concerns about fraud, corruption or other forms of serious misconduct by staff, Trustees or contractors of Jubilee Debt Campaign should be reported by emailing misconduct@jubileedebt.org.uk.
Contacting us in writing
You can also contact us in relation to the above matters in writing to:
Heidi Chow – CONFIDENTIAL
Executive Director
Jubilee Debt Campaign
Oxford House
Derbyshire Street
London
E2 6HG